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[RESOLVED] Game stuck when trying to play a match

Saill523565
Saill523565 Member ✭
edited December 2020 in WEB PORTAL ISSUES ONLY

Despite numerous F5, I can't get a match every time i'm getting this screen

Capture d’écran 2020-12-04 165013.png


Comments

  • Saill523565
    Saill523565 Member ✭

    I was playing 30 minutes earilier on my phone and now my superstar is injured despite me doing nothing else than trying to access the game on the portal

  • DKMangler
    DKMangler Moderator Moderator

    Hey there. I've moved this to portal issues for further review. Thanks Champ

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  • paley13
    paley13 Dev Team Moderator

    @Saill523565 There were a number of issues today with the new AJ Styles tour causing crashes in both the Web and mobile game. Can you try again and see if everything works?

    forum_signature_paley13.png
  • Saill523565
    Saill523565 Member ✭

    Nope still happening

  • paley13
    paley13 Dev Team Moderator

    @Saill523565 can you try clearing your cache on your browser and then refreshing your page? What browser are you playing on? And when did you start noticing these issues? Was it fine before?

    forum_signature_paley13.png
  • Hungover
    Hungover Dev Team Moderator

    @Saill523565 Can you let us know which tour it was that you tried to play and saw the issue? We didn't find any clues that could cause the issue nor were able to reproduce it on our end. Please also try the following to see if any of them will work:

    • Try clearing the browser cache
    • Try using a different browser

    Please make sure you allow cookies in all browsers.

    forum_signature_Hungover.png
  • Saill5325325
    Saill5325325 Member ✭
    edited December 2020

    I cleared my cache numerous times and I have tried Google CHROME and Mozilla FireFox but same issue.

    I can't remember which tour exactly but it was on The Road a Hard fight I think but I have run into another problem

    My account got deleted for some reason i can't access anything now either on mobile or the web app

    I was forced to make this account @Saill5325325 to answer on this forum but my previous one is @Saill523565 which I can't access anymore

    My IG ID is : @Saill523565

  • paley13
    paley13 Dev Team Moderator

    @Hungover can you look into this?

    @Gloriacs for viz

    forum_signature_paley13.png
  • Hungover
    Hungover Dev Team Moderator

    Hi @Saill523565 @Saill5325325 We've recovered your original account. Could you please check and confirm? Could you also re-check to see if the issue in Tours is still happening? And if so, provide us the information requested last time?

    We're still looking into finding out why your account was wiped out. Thanks for the patience and sorry for the inconvenience!

    forum_signature_Hungover.png
  • Saill5325325
    Saill5325325 Member ✭

    I have access to my account and it seems like the issue is resolved on the Web Portal as well

  • Hungover
    Hungover Dev Team Moderator

    @Saill523565 Thanks for confirming! Glad we were able to help.

    forum_signature_Hungover.png
This discussion has been closed.

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