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Cannot collect purchases from portal

System
System Administrator Scopely
in WEB PORTAL ISSUES ONLY
This discussion was created from comments split from: Connection Error.
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Comments

  • Ericantona1989
    Ericantona1989 Member ✭

    1. What exactly is not working? Connection Error - collecting 13 What a Year loot coin.

    2. Where in the game did it happen? When I tried to open it.

    3. What are the steps to reproduce it? Just by clicking on open all

    When or since when did it happen?

    December 4th 17:40 Japan time. (For the coins)

    December 5 th 7:00 Japan time (AJ's event)

    4. How often do you experience this issue?

    Well besides the AJ's connection error that's been happening, just once in the coins.

    5. What device are you playing on? Galaxy Note 10

    6.Which OS and game version?

    Android 10 I believe. Newest game version

    7. What is your in-game name (case sensitive!)

    Ericantona1989

    8. What have you tried so far to fix it on your side?

    Well, powered down my device, reset my Wi-Fi.

    I also, submitted a ticket thru the game.

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  • DKMangler
    DKMangler Moderator Moderator
    https://community.wwechampionsgame.com/discussion/comment/17826#Comment_17826

    Hey Champ. I moved your issue here so the web team can review. Thanks

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  • paley13
    paley13 Dev Team Moderator

    @Ericantona1989 I just forwarded your issue directly to the Dev Team.

    @Hungover please make sure we are looking at this.

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  • Ericantona1989
    Ericantona1989 Member ✭

    @hungover any updates yet on my case??

  • Hungover
    Hungover Dev Team Moderator

    Hi @Ericantona1989, we've sent your missing 13 loot coins to your mailbox. Could you please check and confirm?


    The connection error issue with AJ Styles event were also fixed yesterday. Thanks for your patience and sorry for the convenience!

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  • Ericantona1989
    Ericantona1989 Member ✭

    Yes I got it thank you 👍👍👍

This discussion has been closed.

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