⚠ BEFORE POSTING YOUR ISSUE:


1. Check if it exists already in BUGS/ISSUES UNDER INVESTIGATION
2. Read and use our REPORTING GUIDE before posting your issue
3. Follow our Support Ticket Guide to prevent misunderstandings with the Support.

Problem with purchase

Bull327
Bull327 Member
edited November 2020 in WEB PORTAL ISSUES ONLY

Made a purchase from the forum store. It went directly to the game inbox, but I can't open or use it.

Capture+_2020-11-07-16-43-55.png


Comments

  • paley13
    paley13 Dev Team Moderator

    @Bull327 Can you try quitting your game and re-opening it? Then press "Claim"/"Obtener" again it it should work.

    If this does not work, please contact Customer Support and they will help you asap.