Redundant Support Bot

The Modfather J

⚠BEFORE POSTING YOUR ISSUE:

1. Check if it exists already in BUGS/ISSUES UNDER INVESTIGATION
2. Typical Support cases like lost in-game items, account reports, etc. should always go directly to the Support.
3. You can help us fix your problem if you fill in the questionary below (DO NOT DELETE IT!)

What exactly is not working?

Your Support

Where in the game did it happen?

In the support section

What are the steps to reproduce it?

Play the game within 2 hours you will encounter a need to reach out to support thanks to common development issues or a crash that causes a form of loss.

When or since when did it happen?

Since Scopely decided to implement this annoying 🤖.

How often do you experience this issue?

Daily…maybe even hourly

What device are you playing on?

Android & iOS

Which OS and game version?

Latest &…..well latest

What is your in-game name (case sensitive!) - (obviously also your Forum name)

There’s your answer…

What have you tried so far to fix it on your side?

Any Screenshots or videos of the issue that help us to understand it better?

One of many issues happen One needs support we encounter this before creating a support request:

Finding it redundant and annoying to have a bot re-word this section in multiple time consuming prompts, only to end up asking redundant questions like my email address which hasn’t been a required entry in years

Let’s not even go into what happens after the ticket is ready for an agent as I am already frustrated with things as it is.

Yesterday during the feud my app crashed 3 times in an hour and I had to deal with this just to recover lost HP thanks to the app crashes.

This seems like added bloat to an already buggy app.

DKMangler

Moved this to suggestions. It's a separate issue from in-game content. Please let your peers know to add their feedback on this issue as well.