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Not your typical in game support thread

zappadad
zappadad Member ✭✭✭
in GENERAL DISCUSSIONS

For a long while now I have actually been a fan of in game support and the people who are behind it. It didn't start out that way, whether by my own unrealistic high standards or due to actual incompetence shown by its members. My relationship with IGS was a rocky one to say the least. But after years of back and forth with actual living people who proved to me that Scopely really does care, even about someone like me who's the furthest thing from a whale possible without being completely 100% free to play. It kinda makes me a bit sad when an issue with IGS like this that I'm about to tell everyone about actually happens...

So today I attempted to purchase the "Nurse Shark token bundle" from the in game store. For whatever reason I was charged for the bundle but received an error message at the time of purchase. I closed and reopened the game to no avail and proceeded to send in a ticket.

This was all standard procedure and I even received a response within a couple of hours that asked me if I would like the same bundle a different bundle or a refund. I replied that I would like the same bundle as it was still available for 24+ hours at the time, but if for any reason it took longer to get back to me than 24 hours I would opt for the refund.

This is where things get wonky...

2 hours later I received a response saying they understand that I want a refund and that I should receive it in 5-7 days and if I don't to reach back out to support.. Ticket closed!!! Anyone see the issue here yet? I thought maybe I had misspoke in my communication with support but no I was clear that I wanted the Nurse Shark bundle if there was time, which there obviously was since as I write this it is still available for another 18hrs and 45min.

So unless this post and my newest ticket to IGS changes anything I'm reserved to receiving my refund in a week or so. I still think IGS is leaps and bounds ahead of where they were even just a year ago, but closing a ticket as satisfactory without so much as asking if there's anything else they can help you with like EVERY OTHER SUPPORT ENTITY is just silly. So maybe when I get my refund I'll spend it on a beer at a cubs game because obviously the CS agent doesn't want Scopely to have my money.

Thanks for reading and remember this isn't about a game issue it's strictly about CS itself.

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