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Transparency - Admittance & Acceptance

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SteveSyracuse
SteveSyracuse Member ✭✭
edited January 2021 in SUGGESTIONS

Scopely gets a lot of flack in every way possible on every site they’re on. Twitter, FB, the forum - the feedback is overwhelmingly negative. I believe a lot of this is due to not setting proper expectations.

I think it would be worth Scopely putting out a statement. Let players know that Scopelys focus is on people who will pay to play, that loot odds are meant to be bad, and that the Dev team doesn’t have the capabilities to fix or enhance much because of how much code is now stacked and intertwined with each other. Let people know that because others will spend spend spend, Scopely is a business and the end goal is to make money. There’s no reason to focus on free to play players, to make loot more lucrative or to fix issues or enhance the product when you’re ALREADY making a killing with how it is. The ROI is not there. No one works at Scopely for fun and Scopely didn’t create this game for fun - money is the end goal and when you’re already making money hand over foot like this game does, why would you spend money and resources to make it better?

I truly believe a lot of the scrutiny on Scopely is because when questioned on the things I stated above, we’re told that’s not the case but there’s no evidence or in game experience to support Scopelys claims. If you just come clean and be transparent with the community, people will have to accept it for what it is. No longer will you deal with as much criticism and if you do receive negative feedback, you can advise that you don’t claim to be in this for a good game experience - but rather to make money and keep the business going. At least with this approach, honesty and transparency is at the forefront and that would show the community that although it’s not what they hoped, you’re not trying to pull the wool over our eyes.

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  • Firpo
    Firpo Administrator, Community Manager Scopely
    edited January 2021

    Hey @SteveSyracuse,

    I am not quite sure what your ask is and where you got these claims but I can assure you that none of that is actually true.

    The game got more advanced over time, obviously requiring more code lines and with that also more testing and fixing. That is nothing we haven't seen anywhere else. Also, as a business we want to make money too, thus we monetize parts in the game to give players the opportunity to speed up their progress. The game is fully playable for FREE, but it might take longer for some to progress. We want to provide the best experience for all types of players and that's what strives us every day. We enjoy doing that for you, to bring you the best WWE mobile game available. Everyone at Scopely is working hard to accomplish that and without you and ALL the other players that won't be possible at all.


    Best,

    Firpo

    cant touch this!
  • SteveSyracuse
    SteveSyracuse Member ✭✭
    edited January 2021

    @Firpo - THIS is what I was looking for, exactly this. You right here have been more transparent and insightful than any WWE Champions posts on FB or Twitter. It frustrates me for y’all to see nothing but negative comments and feedback under the posts that WWE Champions puts out on social media. I play tons of games and have for decades but have never seen a community as negative as the champions community. Have you? Of course you’ll have people who are unhappy no matter what, but for a lot of it I truly think this is a result of bad expectation setting.

    F2P players need to understand that P2P players will always have the upper hand - that’s how it is in any game that allows in game purchases. F2P players are out here thinking they should have all the required characters and should be able to compete in every contest and max it. It’s just unrealistic and no one from Scopely ever responds to explain like how you just did. Then you have the P2P players that are frustrated about loot odds but won’t accept that pulling a loot is essentially playing the lottery. I get being mad after spending money and getting shards for characters you could care less about, but it doesn’t change the fact that paying doesn’t guarantee you anything.


    When it comes to people requesting bug fixes and enhancements, people don’t understand what goes into it. I’m a Product Manager where I work so I get it, but the average person doesn’t get what goes into feature work or fixing bugs in production. Scopely should put out a post explaining why bugs can take a while to be fixed, or why enhancements that make sense and would be great for everyone aren’t as easy as snapping your fingers. Or sometimes you don’t have the resources or the ability - things can be out of scope based on the current framework and code even if they make total sense. The community are the stakeholders for these features and bugs, as such they deserve expectation setting.

    I want to say I really appreciate the Mods on this forum. Y’all have done a better job interacting with the community and shedding light on issues in a short amount of time than Scopely has done since the game was released. Kudos to you all.

  • DrWhargoul
    DrWhargoul Member ✭✭✭✭

    Oh I dont know. Even the most free-to-play-friendly games out there seem to have a shocking amount of people thinking that more needs to be given to them for free.

    Complaints about ads being a big one. These games didn't code themselves, pictures didn't draw themselves, etc. And the sad fact is if you pointed out that the people behind the games have bills to pay too you'd still have a lot of keyboard warriors pointing to scopely's earnings report and saying "they have plenty of money". For the class of people that think everything should just be given to them I doubt any amount of "leveling with" them is going to change that sense of entitlement.

  • SteveSyracuse
    SteveSyracuse Member ✭✭
    https://community.wwechampionsgame.com/discussion/comment/22793#Comment_22793

    Oh I hear ya, Dev teams are NOT cheap, especially if you’re hiring really good devs. Scopely had to make money. I get that loot is digital and not really costing them anything to create so it’s 100% profit but when you factor in salaries and all the business expenses that’s where it starts to level out. And that’s just breaking even - then the game creators need to make a profit. So much that goes into it.

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