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Compliments on compensation...

I'm a little late to post about this but actually wanted to compliment and thank Scopely for what I personally considered to be a very amicable and dare I say generous response to the Loot Coin Offer Debacle for the End-of-Month Blitz earlier this week (ignoring their untimely removal of the blitz and store offers right afterwards, which I know left many people frustrated).

I've often said quality compensation cures all ills in this game. Unfortunately for many of us longtime players we've grown cynical from years of "corrections" of mistakes that just barely brought us back to even, and then still often resulted in us fighting with support over the most basic things.

In this week's case, the company came back with a pretty generous loot coin settlement, a mea culpa medallion and as far as I can tell, no nefariou modifications to the prize wall (i.e. they didn't raise prize wall costs because they had to give out a freebie or two).

I would love for this incident to mark a clear start to an era where, when mistakes happen in the game (which is understandable - mistakes happen) - players aren't waiting with baited breath to see if Scopely "does right" by us or offers up a half-hearted solution, but that we can assume the restitution will be more than enough to make us feel whole.

Anyway…thanks…

Comments

  • Stagger Lee
    Stagger Lee Moderator Moderator

    We could go back a couple months where mistakes were handled well by and large so I dunno if i'd markt his as the new start but thank you for the feedback and glad you were happy with the resolution.

  • wildcatbonk
    wildcatbonk Member ✭✭

    I will consider your response a mutual acknowledgement that we're only a couple of months into a steady run of mistakes "handled well by and large." 😉

    And that's really my point - this week affirmed that it feels like there is sustained momentum towards fixing coding errors and blog mistakes in good faith. For most of the past seven years, it felt like a virtual coin toss on what resolutions to problems would look like, and I think that has contributed to an adversarial relationship between the publisher and the players where the former had to stipulate to the latter what "constructive" feedback meant without owning their role in the problems and the solutions.