Blackballed with customer support?

I actually second this nothing but issues contacting support always close my chat and very rarely do i get support. Really putting me off the game i spend money lose out and nothing is done. This issue needs looking at because it ridiculous that you are shutting off your customers

Unfortunately their procedures suck and have done for a while and need updating badly as there have been plenty of unresolved tickets and it don't matter what you write to them or how most tickets gets closed without a response! The problem lays with how the support deal with matters that obviously players are unhappy about or missing items or rewards or points, even when the game ain't working properly most tickets get closed. Support is few and far between right and wrong and fair play as we have seen from the message we all got Friday as scopely say they are investigating a spooky message that got sent out and weren't meant for everyone and if it weren't meant for all why are people getting 160 free loot coins sent to there account in the first place because the way I read it grant camping got 2 lots of loot coins sent to his account . So he gets 160 for free and when I do a pull and it don't work and freezes I dont get the coins back I get what came out of the pull wrote out for me beens I paid for the pull I'd like to do the pull myself and the tapping the screen is part of why I pay not have it handed out in a written essay as far as I'm concerned fairplay for this game has long gone out the window and all they are worried about is how much is going in there pockets and not about the concerns and problems players are having and how it is affecting players not getting adequate support or help or adequate fairplay and is having a bad effect across most of the playing community !! Scopely and support needs to listen to the players and be more helpful rather than hinder players with non existent support and need to sort out there fairplay rules as its not a good look for the game. As for one I'm glad that message got sent out to everyone because it shows how bad and unfair the game is being run and how things get covered up and brushed under the carpet like a lot of the support messages that people need help with do!! Also if it's done by a bot then obviously it don't work as it's still not helping players as they still have the same problems that don't get the help and resolve that they should have and need!! So I suggest get rid of the bot

It feels like your just making excuses up for poor support any excuse will do! Plenty of of tickets not been looked at for not any good reasons and any reason that you can make up not to help a player out I seriously think your running out of excuses now lets hit the nail on the head support can't be bothered to help players out, too time consuming, especially when it's these players that pay there wages and keep them in a job! Let's get a bot in and make every players support rubbish and practically unusable waste these players time so they have to keep messaging over and over again to get a ticket looked at by then event has finished and its pointless trying to get anything from the ticket !! Like highlander said he has put it in a message plenty of different ways with the same results it's just like you reading his message flash read and people not being understanding and reasonable just brushed under the carpet like always

Oh and all scopley will send you is an auto generated response email