Scopley employees

I'm 40 hours into my account being disconnected from my fb account . And 40 hours waiting for a reply from the in game help . Why does it take so long for them to reply . Why not take a case on and get it sorted . Its an absolute joke . I understand its my fault but God this is a joke for a multimillion pound company . And whats the likeliness they send me what I could of gained by blitzing . 🤣🤣🤣 . 0% no doubt .